Shipping & Returns

Please review this Shipping & Returns Policy, which applies to products purchased from us. In addition to your 30-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in the order confirmation e-mail and in this Returns Policy.

When ordering goods from i-toc.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from i-toc.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Generally, customs forms for international packages will list the value of the contents of your order by product type. For instance, orders containing Clocks, watches and software will generally be listed as follows;

* Clocks value £290.55
* Watches value £49.95
* Software value: £37.95

We may provide certain order, delivery and product information to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift" but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package. Our 30 day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item We can only accept the return of opened items if they are faulty.

This returns policy does not affect your statutory rights.

We are unable to exchange items that are not damaged, defective or incorrect (however, click here to find out what to do if you have received a damaged, defective or incorrect item). Click on the links below to find out how to return your item:

* Downloaded
* Clock
* Watch
When you send your item back to us (or, in the case of large electrical items delivered via specialist courier, when we collect the item from you), we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
If the return and refund do not appear in Your Account after four weeks from the day you sent us your return, please contact us for further assistance.

How Refunds Are Calculated

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a personalised pre-paid return label, or by refunding your return postage costs). We will also refund the cost of giftwrapping and other services provided to you in connection with your purchase, where applicable.

i-toc.com will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.


Items returned within the seven-day cooling off period

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

* where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred

* where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred

* we will refund only standard (Airmail) postage charges for items delivered outside the UK
* where we collect an item from you, we reserve the right to recover the costs of collection from you.

* if you use a personalised pre-paid return label, we will deduct the return postage from your overall refund.

We will not refund the cost of giftwrapping, your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.


Items returned under the 30-day or 14-day returns guarantee

Where you are withdrawing from your purchase between seven and 30 days after delivery (or between seven and 14 days in the case of large electrical items), and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of giftwrapping, delivery or other services provided to you in connection with your purchase. If you use a personalised pre-paid return label, we will deduct the return postage from your overall refund.

Note: personalised pre-paid return labels are not available for all UK delivery addresses, and they are not available for delivery addresses outside the UK. The Support Team will automatically generate the appropriate return label.


Gift Refunds

If you return a gift purchased for you at i-toc.com, you&39;ll receive a gift certificate for the value of your return, which you may use as part or full payment for future purchases from our website. Don 't worry, we won't let the person who sent you the gift know about your return.

Please remember that normal returns criteria apply and that the refund will not include the cost of returning the item to us or giftwrapping costs unless the return is due to an error on our part.

In the event of i-toc.com sending you a replacement for a damaged, defective or wrong item, you must return the item to i-toc.com within 30 days. i-toc.com reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which i-toc.com confirms we will issue a replacement.

i-toc.com will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. i-toc.com does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

Our refunds policy does not affect your statutory rights.

Our returns policy does not affect your statutory rights.